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Privacy policy

How Linket Connect collects, uses, shares, retains, and protects personal information across accounts, public profiles, analytics, billing, and lead capture.

What This Page Covers

This policy explains the personal information Linket Connect handles, the purposes for that handling, when information is shared, how long it is kept, and the privacy choices that may be available to you.

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Applies To

Accounts, profiles, visitors, and leads

This notice covers Linket accounts, hosted public profiles, QR and NFC routing, analytics, support, billing, and lead capture flows.

Your Control

Access, correct, export, or delete

You can update most account and profile data in your dashboard and request help with access, correction, export, deletion, or applicable privacy rights.

Privacy Contact

privacy@linketconnect.com

Use this contact for privacy questions, data requests, opt-out questions, and concerns about a submitted lead form.

Scope

This policy applies to Linket Connect websites, dashboards, public profiles, QR and NFC routing, lead forms, analytics, billing workflows, support, and related services.

  • When you manage a Linket account, we process information about you as a customer, account user, team member, or administrator.
  • When you visit a public Linket profile or submit a lead form, we process information needed to display the page, route the tap or scan, record analytics, and deliver the submission to the profile owner.
  • If a customer uses Linket to collect leads, that customer may independently control how they use the submitted lead information after receiving it.

Information we collect

The categories below describe the types of personal information we may collect depending on how you use Linket.

Identifiers

Account and contact details

Name, email address, phone number, account identifiers, public handle, company or organization, profile URL, and similar details you provide or generate through the service.

Profile content

Information you publish

Display name, headline, biography, links, images, logos, themes, contact card details, lead form settings, and other content you choose to place on a Linket profile.

Lead data

Information submitted by visitors

Lead form submissions may include name, email, phone, company, message, custom field answers, source page, timestamps, follow-up notes, ratings, and workflow status.

Device and usage

Operational analytics

IP-derived request data, browser and device signals, page paths, referrers, QR or NFC routing events, scan events, link clicks, contact-save events, onboarding progress, and error logs.

Commercial records

Orders and billing

Plan status, product orders, Linket claim and transfer records, subscription and entitlement records, payment status, limited payment metadata, and billing support history.

Support and security

Communications and safeguards

Messages you send us, support tickets, administrative actions, security logs, abuse reports, account deletion requests, and records needed to protect the platform.

Sources of information

Information comes from account users, public profile visitors, service infrastructure, and configured workflows.

  • You provide information directly when you create an account, edit a profile, publish links, configure lead forms, contact support, or buy Linket products.
  • Visitors provide information when they open a public profile, save contact details, click links, scan QR codes, tap NFC hardware, or submit a lead form.
  • We collect product and security data automatically from browsers, devices, servers, Supabase, Stripe, email delivery tools, storage providers, and similar service infrastructure.
  • Account owners and team administrators may provide or configure information about team members, profiles, Linkets, lead forms, and intended recipients.

How we use information

We use personal information for product operation, analytics, support, safety, compliance, and improvement.

  • Create, authenticate, secure, and administer Linket accounts.
  • Host public profiles, contact cards, QR and NFC routing, Linket claim flows, and link-in-bio pages.
  • Capture, store, display, export, and deliver lead form submissions to the account owner who configured the form.
  • Provide analytics for scans, profile visits, link clicks, contact saves, lead submissions, onboarding progress, and platform optimization.
  • Process orders, subscriptions, entitlements, payment status, warranties, refunds, and customer support requests.
  • Send transactional messages, security notices, account updates, product updates, and support communications.
  • Detect abuse, debug errors, prevent fraud, protect users, enforce policies, and comply with law.
  • Improve product reliability, onboarding, accessibility, performance, and feature design.

Analytics and optimization

Analytics are used to make the product usable and measurable, including where people click and where users stop during onboarding.

  • Customer dashboards may show profile visits, NFC or QR scans, public link clicks, contact-save actions, lead capture activity, and conversion metrics.
  • Internal product analytics may show feature usage, onboarding steps reached, validation failures, exit points, navigation clicks, performance issues, and error patterns.
  • We use this information to debug, protect, and improve Linket, including reducing onboarding friction and identifying features that need design or reliability work.
  • Where practical, we use aggregated or de-identified views for product decisions instead of reviewing individual-level activity.

When information is shared

We share personal information only as needed to provide the service, follow your direction, support legal or safety needs, or operate the business.

Account owners

Lead delivery and dashboard access

If a visitor submits a lead form, the submission is made available to the account owner or authorized workspace users who manage that Linket profile.

Service providers

Infrastructure and operations

We use vendors for hosting, databases, authentication, storage, analytics infrastructure, email, payment processing, security, debugging, and customer support.

Payments

Billing processors

Payment information is processed by payment providers. We receive payment status and limited billing metadata, but we do not store full card numbers.

Legal and safety

Required or protective disclosures

We may disclose information when required by law, legal process, fraud prevention, security investigations, user safety, or to protect our rights and the service.

Business changes

Financing, merger, or transfer

Information may be transferred or reviewed as part of financing, diligence, merger, acquisition, reorganization, bankruptcy, or sale of assets.

Your direction

Integrations and exports

We share or export information when you ask us to, such as copying links, exporting leads, opening billing portals, or connecting future integrations.

No sale of personal information

This section explains current sale, sharing, sensitive information, and advertising practices in plain language.

  • We do not sell personal information for money.
  • We do not knowingly sell or share personal information of people under 16.
  • We do not use sensitive personal information to infer characteristics.
  • We do not currently use cross-context behavioral advertising cookies in the product. If that changes, we will update this policy and provide any legally required choices.

Your choices and controls

You can control much of your account and profile information directly, and you can contact us for privacy requests.

  1. 1Update your public profile, links, lead form settings, branding, and contact card details from the dashboard.
  2. 2Use account deletion or contact us to request deletion, correction, access, portability, or help with data tied to your account or a submitted lead form.
  3. 3If you are a visitor who submitted a lead form, contact the profile owner for their use of your submission and contact us for Linket platform records.
  4. 4If privacy laws grant you additional rights, email us with enough information to verify and process your request.
  5. 5Use unsubscribe or contact options where available for non-essential messages. Transactional, security, and service messages may still be sent.

State privacy rights

Depending on where you live and whether a privacy law applies to Linket, you may have some or all of these rights.

  • Right to know or access the categories and specific pieces of personal information we process, where applicable.
  • Right to correct inaccurate personal information.
  • Right to delete personal information, subject to legal, security, billing, fraud-prevention, backup, and operational exceptions.
  • Right to receive a portable copy of certain personal information.
  • Right to opt out of sale, sharing, targeted advertising, or certain profiling if those activities apply.
  • Right not to be discriminated against for exercising applicable privacy rights.

Support

Submit a privacy request

Email privacy@linketconnect.com and include your account email, the type of request, and enough information for us to verify the request. Authorized agents should include proof of authorization.

Email privacy

Retention

We keep information for as long as needed for the purposes described in this policy unless a shorter or longer period is required by law.

  • Account, profile, and workspace data is generally kept while your account is active or as needed to provide the service.
  • Lead data is kept for the account owner until deleted, account closure occurs, or retention is otherwise required for legal, security, backup, or operational reasons.
  • Billing, order, tax, fraud-prevention, support, and security records may be kept longer where needed for legitimate business or legal purposes.
  • Analytics and logs may be retained in identifiable, pseudonymous, aggregated, or de-identified form depending on the purpose and system design.
  • Backups and archival records may persist for a limited period before being overwritten or deleted through normal retention cycles.

Security

We use reasonable safeguards for the nature of the service and data, but no system is risk-free.

  • We use technical and organizational safeguards designed to protect personal information, including access controls, encrypted transport, managed infrastructure, and role-aware administrative access.
  • No online service can guarantee perfect security. You are responsible for using a strong password, protecting account access, and managing authorized users.
  • If we determine that a security incident legally requires notice, we will provide notice consistent with applicable law.

International users

Linket is operated from the United States, and international access may involve cross-border processing.

  • Linket is operated from the United States. If you access the service from another country, your information may be processed in the United States or other locations where our service providers operate.
  • Where laws such as the GDPR or UK GDPR apply, we process personal information based on contract performance, legitimate interests, legal obligations, consent where required, or other applicable legal bases.
  • Where required, you may have rights to access, rectify, erase, restrict, object, port data, withdraw consent, or complain to a supervisory authority.

Children

The service is not intended for children.

  • Linket is not directed to children under 13 and is intended for business, creator, student, event, and professional networking use.
  • We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it where required.

Changes to this policy

Privacy notices should stay accurate as the product and legal requirements change.

  • We may update this policy when the product, data practices, vendors, or legal requirements change.
  • The Last Updated date shows when the current version took effect.
  • If a change is material, we will provide notice in a reasonable way, such as through the site, dashboard, or email.

Questions and requests

Support

Need clarification about privacy?

Email privacy@linketconnect.com with the relevant account, public profile, lead form, or request type so we can route it correctly.

Contact privacy